Thai bank account frozen by the police or the cyber police

If a police station or the cyber police ordered the hold, the bank will not lift it on its own. The officer on the case has to send the bank a release letter. We find the case, meet the officer and prepare everything in Thai.

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Mike with a client at the cyber police in Bangkok

With a client at the cyber police in Bangkok

Who lifts the hold
The police officer on your case, with a release letter to the bank
Time in our recent cases
From 2 weeks to 2 months
Typical package
Complex · 74,900 THB
VIP if the police station is far from Bangkok
Best first step
Ask the bank for a printout of the hold

Signs that the police froze your account

Some signs are clear. Others only suggest a police hold and can have other causes. If you are not sure, send us what the bank told you and we will check.

Clear signs

  • The bank says there is a police order on the account and won’t lift it themselves.
  • The branch tells you to contact the investigating officer.
  • The bank printout shows a police station or the cyber police and a date.

Possible signs, not proof on their own

  • You can’t withdraw money even at the counter, and the app or card is blocked.
  • It started after a P2P trade, an exchange or a transfer from someone you don’t know.
  • Other banks refuse to open an account for you because of this hold.

How a police hold is lifted

The order matters: the bank waits for the police, so we start with the police.

Step 1

Find the case

We find out which police station or cyber police unit ordered the hold, who the officer is and what the complaint is about. The bank printout is often the starting point.

Step 2

Meet the officer

We go to the station, with you or first on our own, explain the transaction and hand over the evidence and an explanation letter in Thai.

Step 3

Get the release letter

When the officer is satisfied, the police send a letter to the bank asking to lift the hold. We follow up until the bank has actually received it.

Step 4

Unfreeze at the bank

We go with you to the branch, speak Thai for you and follow up for up to 30 days within your package.

Similar cases

Real cases from 2026, anonymized. Every case is different, and past results are examples, not a promise.

SCB · Siam Commercial Bank

Two-year police hold

The account was frozen for two years on an order from the Ayutthaya police, and the client’s own lawyer got no answer. We made three trips to the police, prepared an explanation letter and evidence in Thai, checked with the cyber police that no other cases remained, and took the release letter to the bank.

Outcome
≈ 5M THB unfrozen
Timeline
About 1 month
Action
Police visits, letter in Thai
Client
Client from China

Bangkok Bank

Police hold 500+ km away

The client had left Thailand, and other banks refused to open an account for him because of this hold. We flew to Udon Thani, met the officer and found the disputed transfer. The release letter was issued the same day, and we took it on to the cyber police in Bangkok.

Outcome
Account unblocked
Timeline
2 days on site
Action
Trip to Udon Thani police
Client
Russian-speaking client

KBank · Kasikornbank

The bank “didn’t receive” the letter

The police agreed to lift a two-year hold, but for weeks the bank said it had no notice. We kept calling the officer, arranged a call between the bank and the police, and the officer sent the documents to the bank again by mail.

Outcome
Money withdrawn
Timeline
About 2 months
Action
Cyber police, bank follow-up
Client
Clients from China

More cases →

Documents you may need

For the first message, a short description is enough. After the free case check, we tell you which documents to send and how.

  • Passport and visa
  • The bank printout or letter about the hold
  • An official bank statement for the period with the disputed transfer
  • Your bank book, if you have one
  • Proof of income or study
  • P2P or exchange screenshots and your chat with the other side
  • Any messages or letters from the police

Please don’t send passport or account numbers through the website form. We will tell you how to send documents safely.

What we can’t promise

  • The officer and the bank make the final decision. Nobody can honestly guarantee it.
  • We don’t pay officials and don’t use shortcuts. Only official procedures.
  • If the complainant asks for money back, whether to agree is your decision.
  • If the case goes to court, a licensed partner lawyer has to join. This is quoted separately.
  • The bank may close the account even after the hold is lifted.

Typical package

Complex74,900THBPolice or cyber police hold in Bangkok. Up to 3 visits to the bank and the police. VIPFrom 106,900THBPolice station far from Bangkok, several police cases or an urgent case.

All prices include 7% VAT. We confirm the package and the price in writing after a free case check. · 约 ¥16,500 / ¥23,500 起

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Questions about police holds

How do I know it’s the police and not a bank review?
Ask the bank for a printout or a written answer. A police hold usually shows the police station or unit and the date of the order, and the branch tells you to contact the investigating officer. If the bank only asks you for documents, it is usually a bank review. Send us what the bank told you, and we will check.
Do I have to come to the police station?
Usually the officer wants to see the account holder at least once. Some steps we can do without you: finding the case, meeting the officer and delivering documents. In one of our cases the client was abroad, and we went to the police station without him.
The police station is in another province. What then?
This is common: the hold is placed by the station where the complaint was filed, not where you live. We travel there. VIP includes up to 2 working days of travel; tickets, hotel and transport are paid at cost.
How long does it take?
In our recent cases, from 2 weeks to 2 months. Finding the case and the officer often takes the longest. After the release letter, the bank needed from a few days to about 2 weeks.
The complainant wants money back. What happens?
Sometimes the complainant agrees to withdraw the complaint if part of the money is returned. Whether to agree is only your decision. We explain the options and interpret at the police station. We never pay officials.
There are several police cases on my account.
This happens, especially after P2P trades. Each case needs its own release. We check with the cyber police whether other cases remain, so you don’t find out only at the bank.
Can the bank itself report my account to the police?
Yes. In one of our cases, a client made large crypto exchanges every week through a licensed Thai exchange. The bank restricted the account itself and sent the case to the cyber police. We gave a statement at the cyber police, got the release document and then proved the source of funds at the bank. Our work took 3 working days, and the bank lifted the restriction about 7 working days later.
Will the bank keep my account open?
The bank decides. After a police hold, some banks release the money but close the account, especially on short-term visas. We tell you at the start what is realistic for your visa.
Not sure it’s the police?

See all six situations we help with: Services

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