Thai bank account frozen? Find out why and get it unblocked
A Thai bank can freeze or restrict an account after a compliance review, missing KYC documents, unusual transfers or a police order. The branch often doesn’t explain why. First we find out who restricted the account and why, then we plan the shortest way to lift it.
Start bank case →Free case check · No payment needed to send an enquiry
At an SCB branch with a client
- Who decides
- The bank, the police or both. We find out first
- Time in our recent cases
- From a few days to 2 months
- Typical package
- Basic · 26,900 THB
Standard or Complex if the case needs more - Best first step
- Ask the bank for a printout or a written answer
Why Thai banks freeze accounts
The reason decides who can lift the restriction and what documents you need.
KYC update
Your passport, visa or address in the bank’s records is out of date, or the bank wants to see you in person.
Who decides: the bank
Source of funds questions
A large or foreign transfer arrived, and the bank wants proof of where the money came from.
Who decides: the bank
Unusual activity
Frequent large transfers, cash deposits or regular crypto exchanges. The bank may restrict the account and even pass the case to the cyber police.
Who decides: the bank, sometimes with the police
Police or cyber police order
A police station or the cyber police ordered the hold, often after a complaint about a transfer.
Who decides: the officer on the case
Police holds →P2P or name mismatch
Money came from a person whose name doesn’t match the trade, or the other side of a P2P deal filed a complaint.
Who decides: the bank, or the police after a complaint
Not sure
Many clients don’t know the reason at first. That’s normal: finding it is the first step of every case.
Next step: a free case check
What to do first
- Ask the branch for a printout or a written answer: what restriction it is and who ordered it.
- Keep your passport, visa, bank book and recent statements ready.
- Write down the large transfers of the last months and where the money came from.
- Send us what the bank told you for a free case check.
What to avoid
- Don’t sign bank forms you don’t understand. Ask for a copy first.
- Don’t send money through other people’s accounts to “get around” the freeze.
- Don’t pay anyone who promises a guaranteed unfreeze or a contact at the bank.
- Don’t rush to other banks: while a hold is active, they may refuse to open an account.
How we unfreeze an account
Free case check
From your description and the bank’s printout or message, we tell you the likely cause and what usually helps.
Plan and quote
You get a clear plan, the package and the price in writing. You pay only after you agree.
Bank contact and documents
We contact the bank in Thai and, if needed, the cyber police. Then we prepare the explanation letter, the source-of-funds evidence, the bank forms and the translations.
Visits and follow-up
We go with you to the bank, and to the police if needed, and follow up for up to 30 days within your package.
Similar cases
Real cases, anonymized. Every case is different, and past results are examples, not a promise.
Bangkok Bank · Pattaya
Frozen after weekly crypto exchanges
The client exchanged large amounts every week through a licensed Thai crypto exchange. The bank restricted the account itself and sent the case to the cyber police. We gave a statement at the cyber police, got the release document and proved the source of funds at the bank.
- Outcome
- Account unblocked
- Timeline
- Our work: 3 days · bank: about 7 working days
- Action
- Cyber police, source of funds
- Client
- Russian-speaking client
One account · Three police cases
“Other cases remain”
After a crypto exchange for a friend, the card and account were frozen. We closed the first case, then the bank said other cases remained. Through the cyber police we found two more and closed them too; one complainant withdrew after an agreement.
- Outcome
- Money released, account kept
- Timeline
- 3 working days of our work
- Action
- Three police stations
- Client
- Russian-speaking client
Cyber police · Bangkok
Unblocked and a new account the same day
We went with the client to the cyber police and got the unfreeze papers. The same day we took them to the bank, which accepted them. The client also wanted a second account, so we helped him collect the documents and open it at Krungthai.
- Outcome
- Account unblocked
- Timeline
- 1 day of our work
- Action
- Cyber police, two banks
- Client
- Russian-speaking client
Typical package
All prices include 7% VAT. We confirm the package and the price in writing after a free case check. · 约 ¥5,900 / ¥9,400 / ¥16,500
See all packages →Questions about frozen accounts
The bank won’t tell me why. What can I do?
How long does an unfreeze take?
I have left Thailand. Can I still get my money?
Should I open an account at another bank meanwhile?
Will the bank close my account?
Which banks do you work with?
Is this legal?
See all six situations we help with: Services
Get help now
Free case check. We usually reply the same business day, Mon–Fri, 09:00–19:00 (Bangkok time).